Terms of Service

Xatask provides a software platform that allows businesses and self-employed professionals to create, train, configure, manage and deploy AI assistants for customer conversations, support, sales, lead qualification, automation and related business workflows.

The Service may include tools for uploading or connecting knowledge sources, configuring assistant behavior, testing assistant responses, deploying assistants through websites or third-party channels, reviewing conversations, managing leads, using analytics, creating custom actions and connecting integrations or APIs.

Access to certain features of the Service may require a free or paid subscription plan. Each plan may include specific limits, features, usage quotas, storage limits, models, channels, integrations, seats, agents, sources or other entitlements.

Your access to the Service depends on the plan you select, the configuration of your account and any applicable usage limits.

Xatask owns and retains all rights, title and interest in and to the Service, including the platform, software, interfaces, designs, workflows, technology, documentation, trademarks, logos, know-how and all related intellectual property.

Except for the limited rights expressly granted under these Terms, no rights are transferred to you.

The Service may allow Customers to create workspaces, invite users, create AI assistants, upload sources, manage conversations and configure settings.

You are responsible for managing access to your account, workspace, users, agents, sources, integrations and deployment settings. You must ensure that only authorized users access your account and that all users comply with these Terms.

You are responsible for all activity that occurs under your account, the accuracy and legality of content you upload or connect to the Service, the instructions and settings you configure for your assistants, the deployment of assistants on your own websites or channels, and ensuring that your use of the Service complies with applicable laws and third-party platform rules.

You are also responsible for informing your own end users when they interact with an AI assistant, where required, and for maintaining appropriate privacy notices, cookie notices and legal policies for your own websites and customer channels.

You are responsible for keeping your login credentials confidential and secure. You must notify Xatask promptly if you suspect unauthorized access to your account.

Xatask is not responsible for losses caused by unauthorized use of your account resulting from your failure to protect your credentials or manage access permissions.

You must not use the Service to violate applicable law, send spam or phishing messages, distribute malware, impersonate another person, collect personal data without a lawful basis, upload content you do not have the right to use, interfere with the Service, reverse engineer the Service, bypass usage limits, build a competing product, or use the Service for unlawful surveillance, harassment, abuse, discrimination or high-risk automated decisions without appropriate human review.

You must not use the Service in a way that would cause AI assistants to provide or facilitate unlawful, harmful or high-risk outputs, including where such outputs may affect legal, medical, financial, employment, housing, insurance, safety or other high-impact decisions without appropriate professional review and human oversight.

You are responsible for configuring, testing and supervising the assistants you create.

If Xatask provides API access, you must use it only in accordance with the documentation, plan limits and technical requirements provided by Xatask.

You must not use API access to overload the Service, bypass product limitations, scrape data, compromise security or provide unauthorized access to third parties.

Some parts of the Service are offered under paid subscription plans. Fees, billing periods, features and plan limits are described on the applicable pricing page, order flow, invoice or subscription settings.

Xatask may offer a free plan with limited features, usage, storage, agents, sources, models, integrations or other restrictions. Xatask may modify, suspend or discontinue the free plan at any time.

Paid plans may be billed monthly or annually, depending on the subscription selected by the Customer.

Payments are processed through Stripe or another payment processor made available by Xatask. By subscribing to a paid plan, you authorize Xatask and its payment processor to charge the applicable fees using your selected payment method.

Unless cancelled before the end of the then-current billing period, paid subscriptions may renew automatically for the same billing period or as otherwise described during checkout.

You are responsible for cancelling your subscription if you do not want it to renew.

Fees are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes, duties, levies or similar governmental assessments associated with your purchase or use of the Service, except taxes based on Xatask’s income.

Except where required by applicable law, all fees are non-refundable. This includes unused time, unused credits, unused messages, unused storage, unused features or partial billing periods.

If payment fails or fees remain unpaid, Xatask may suspend, restrict or terminate access to paid features or the Service. You remain responsible for all amounts due.

Each plan may include usage limits, such as limits on messages, credits, AI models, agents, users, sources, file storage, integrations, API usage or other features.

If you exceed applicable limits, Xatask may restrict usage, request an upgrade, charge additional fees where applicable or suspend access to certain features.

These Terms apply from the date you first access or use the Service and continue until terminated by you or Xatask.

You may stop using the Service at any time. If you have a paid subscription, you are responsible for cancelling it through your account settings, billing portal or by contacting Xatask.

Cancelling a subscription prevents future renewals but does not entitle you to a refund for the current billing period unless required by law.

Xatask may suspend or terminate your access to the Service if you breach these Terms, payment fails or remains overdue, your use creates security, legal, operational or reputational risk, your use violates applicable law or third-party platform rules, you misuse the Service or attempt to bypass restrictions, or continued provision of the Service is no longer commercially, technically or legally feasible.

Upon termination, your right to access and use the Service will cease. Xatask may delete, restrict or disable access to your account, agents, sources, configurations, conversations and related data in accordance with its data retention practices and applicable law.

You are responsible for exporting any data you need before terminating your account or subscription, where export functionality is available.

Sections that by their nature should survive termination will survive, including provisions relating to ownership, payment obligations, restrictions, confidentiality, disclaimers, limitation of liability, indemnification, governing law and general terms.

You represent and warrant that you have the authority to enter into these Terms, that you have the rights necessary to upload, connect and process Customer Content through the Service, that your use of the Service will comply with applicable laws, that your use of the Service will not violate third-party rights, and that you will provide any notices and obtain any consents required from your end users.

The Service uses artificial intelligence and automated systems. AI-generated outputs may be inaccurate, incomplete, outdated, misleading or unsuitable for a particular purpose.

You are responsible for reviewing, testing and validating assistant outputs before relying on them or making them available to end users.

Xatask does not guarantee that AI outputs will be correct, complete, safe, legally compliant, non-infringing or appropriate for any specific use case.

The Service is not intended to provide legal, medical, financial, tax, employment, safety or other professional advice. You must not rely on AI-generated outputs as a substitute for professional judgment or independent review.

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. Xatask does not warrant that the Service will be uninterrupted, error-free, secure, available at all times or free from defects.

Xatask disclaims all warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure.

Customer Content, business information, technical information, product plans, credentials and non-public platform information may be Confidential Information.

Each party will use reasonable care to protect the other party’s Confidential Information and will use it only to perform obligations or exercise rights under these Terms.

Confidential Information does not include information that is or becomes public without breach of these Terms, was already known without confidentiality obligations, is independently developed without use of Confidential Information, or is lawfully received from a third party without confidentiality obligations.

A party may disclose Confidential Information if required by law, court order or governmental authority, provided that it gives notice where legally permitted.

If you provide suggestions, ideas, feedback or recommendations about the Service, Xatask may use them without restriction or compensation to you, provided that such use does not include your Customer Content or confidential business information.

“Customer Content” means content, data and materials submitted, uploaded, connected or configured by you through the Service, including documents, websites, text, Q&A, knowledge sources, prompts, instructions, assistant settings, files and related materials.

You retain ownership of your Customer Content. You grant Xatask a limited right to host, process, transmit, display and use Customer Content only as necessary to provide, maintain, secure and support the Service.

“Conversation Data” means messages, chat logs, visitor identifiers, timestamps, metadata, lead information and related interaction data generated when end users interact with assistants through the Service.

Conversations are stored by default to allow Customers to review chat history, monitor activity, analyze usage, improve assistant configuration and manage customer interactions.

Xatask may process information about account users, such as names, email addresses, authentication details, account settings, workspace access and billing information, as necessary to provide and manage the Service.

Xatask will not use aggregated or anonymized Customer Content or Conversation Data to improve the product unless you have separately agreed to such use.

Each party will comply with applicable data protection laws. Where Xatask processes personal data on behalf of a Customer, the parties may enter into a Data Processing Agreement or similar data protection terms where required.

Customers are responsible for determining whether they are a controller or processor of personal data in relation to their own end users and for providing appropriate notices and obtaining required consents.

The Service may allow Customers to delete sources, agents, conversations or account data, subject to technical limitations, backup retention, legal obligations and legitimate operational requirements.

Data deletion may not be immediate from backups or logs, but Xatask will handle deletion requests in accordance with its policies and applicable law.

Xatask owns the Service and all related intellectual property, including software, code, user interfaces, designs, workflows, models of operation, documentation, product names, logos and trademarks.

You retain ownership of your Customer Content, business data, prompts, assistant instructions and uploaded materials.

You grant Xatask the limited rights necessary to process Customer Content and Conversation Data to provide, operate, maintain, secure and support the Service.

Unless you object, Xatask may identify your company or brand as a customer in customer lists, presentations, websites or marketing materials. You may request that Xatask stop using your name or logo by contacting us.

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment or franchise relationship.

You may not assign or transfer these Terms without Xatask’s prior written consent. Xatask may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets or by operation of law.

Xatask will not be liable for delays or failures caused by events beyond its reasonable control, including internet outages, hosting failures, third-party service failures, labor disputes, natural disasters, war, terrorism, governmental actions or power failures.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms, together with any applicable order, subscription terms, privacy policy, cookie policy, data processing agreement or other referenced documents, constitute the entire agreement between you and Xatask regarding the Service.

If you have questions about these Terms, you can contact Xatask at: xatask@xatask.com.

Company: Xatask OÜ. Website: https://xatask.com.